Question 1

RETURN OF PRODUCTS

Accepted Answer

The parties
The seller is Royal Hair AS, Adresse: Teatergata 14, 2000 Lillestrøm, 
e-mail: post@royalhair.no, Tlf: +47 91 90 81 60, Org-nr:  928 200 981 , and is hereinafter referred to as the seller/seller.

The buyer is the consumer who makes the order, and is referred to in the following as the buyer/buyer.

Can I try the hair and change it if it is completely wrong?
Hair Extensions is a hygienic product which means that as soon as the packaging is broken, the hair is no longer approved for return. On the other hand, you can see the color well through the packaging, and you can change your hair within 90 days as long as the seal is not broken / the packaging is opened.
 
How do I return my goods?
Contact: post@royalhair.no I Tlf: +47 91 90 81 60 Click on phone number to contact us for free on WhatsApp!

Products can be returned in the same condition as received for a full 90 days. (The seal can not be broken). You will receive an email when the return has been processed. It takes about 3-5 business days.
 
Have you received my return?
When we have received your return, you will be notified of this per. e-mail and can follow the process of further processing your return to your account with us.

Payment
The seller can demand payment for the item from the time it is sent from the seller to the buyer.

If the buyer uses a credit or debit card for payment, the seller can reserve the purchase price on the card when ordering. The card is charged on the same day the item is sent.

When paying by invoice, the invoice is issued to the buyer when the goods are dispatched. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt.
Buyers under the age of 18 cannot be paid with a subsequent invoice.

Delivery
Delivery has taken place when the buyer, or his representative, has taken over the item.

If no delivery time is stated in the order solution, the seller must deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods must be delivered to the buyer, unless otherwise separately agreed between the parties.

Can you refuse to accept my return?
Yes, if you violate our general terms. The package must be returned in the same condition as received, in case of unused sealing (Hair Extensions comes with a seal that can not be broken for the right of return to be intact). If the seal on Hair Extensions is broken, HUMNHAiR has the right to refuse return. If such a product is nevertheless sent to us, the package will be sent back to the buyer.
 
When will I get my money back for my return?
Once the return has been returned to us, we process your return continuously and you can follow the status by logging in to your account. Normally you have the money back in the account within 4 working days after your return has been received in return with us. If you have paid by invoice, it is Klarna that processes the crediting of the invoice, and normally the invoice is deleted (if unpaid) or refunded (if paid), within 2-5 working days after your return is received with us.
 
How do I get my refund when I have paid by invoice?
If you have paid by invoice, it is Royal Hair AS that processes the crediting of the invoice, and normally the invoice is deleted (if unpaid) or refunded (if paid), within 2-5 working days after your return is received with us.
This usually goes by itself. If Klarna needs any more information (such as account number), you will receive an email from Klarna regarding this.

Defects in the product - the buyer's rights and complaint deadline
If there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she wants to claim the defect. The buyer has always complained in sufficient time if it happens within 2 months. from the time the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the product or parts of it are intended to last significantly longer than two years, the complaint deadline is five years.

If the item has a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules of the Consumer Purchase Act, Chapter 6, withhold the purchase price, choose between rectification and redelivery, demand a price reduction, demand the contract terminated and/or demand compensation from the seller.

Complaints to the seller should be made in writing.

Correction or redelivery
The buyer can choose between demanding that the defect be rectified or delivery of similar items. The seller can nevertheless object to the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Correction or redelivery must be made within a reasonable time. In principle, the seller does not have the right to make more than two remedial attempts for the same defect.

Price reduction
The buyer can claim an appropriate price reduction if the item is not corrected or re-delivered. This means that the ratio between the reduced and agreed price corresponds to the ratio between the item's value in defective and contractual condition. If there are special reasons for this, the price discount can instead be set equal to the significance of the defect for the buyer.

Elevation
If the item has not been corrected or re-delivered, the buyer can also cancel the purchase if the defect is not insignificant.

Question 2

TERM OF SERVICE

Accepted Answer

Royal Hair A / S © 2022
 
The following general terms and conditions apply to all agreements that you enter into with Royal Hair AS. When you place an order, you accept these terms. The terms only apply to you who are a customer and who make orders via the online store www.royalhair.no Orders made by persons under the age of 18 are assessed in accordance with current rules for cash purchases, and the order must be approved by a guardian.
 
Royal Hair AS makes a reservation that goods may be sold out, that there may be image and writing errors on the website, for example errors in product descriptions or technical specifications, that prices may be incorrect or that there are price adjustments (eg, as a result of price changes at suppliers or changes in exchange rates), or that there is incorrect information about an item in stock. Royal Hair AS has the right at any time to correct such errors, as well as to change or update such information. If an incorrect price has been stated for an item that you have ordered, we will of course notify you of this and await your acceptance of a corrected price before we continue to process your order. All image information in the online store should be viewed as illustrations only. There is no guarantee that such illustrations show the number of items you receive, or that it is the exact appearance, functions or origin of the item. Everything in the online store is the property of Royal Hair AS or their licensors. The information is protected through, among other things, intellectual property law and market law rules. This means that trademarks, company names, product names, images and graphics, design, layout as well
information about goods, services and other content shall not be copied or used without the written consent of Royal Hair AS.
 
We intend to contribute to a good dispute resolution process. Royal Hair AS is not responsible for delays due to circumstances that are reasonably beyond Royal Hair AS 'control. Examples of such circumstances are general labor disputes, war, fire, lightning, changes in government regulations, technical problems, faults in power / telecommunications / data connections or manufacturing faults, exchange rate fluctuations or natural disasters ("force majeure"). These circumstances will have a liberating effect which entails exemption from damages and other sanctions. Should such a situation arise, Royal Hair AS will inform you of the current situation. If the circumstances have lasted for more than two months, both you and Royal Hair AS have the right to cancel the purchase with immediate effect. Royal Hair AS reserves the right to change these terms at any time. All changes to these terms will be published in the online store. Changes apply from the time you have accepted the terms through a new purchase or by visiting the online store, possibly 30 days after Royal Hair AS has informed you of the changes.
HUMNHAiR AS complies with the Privacy Act. In connection with your registration and order, you also agree that we, in accordance with the Privacy Act, store and use your information in our business to fulfill the agreement with you.
 
Contact our customer service if you are dissatisfied with items that you have ordered in our online store. If you are not satisfied despite this, you can contact Forbrukerådet.no or the EU Commission's online platform for dispute resolution: www.ec.europa.eu/odr.
EU ODR: https://ec.europa.eu/odr
The prices of the products in the online store at Royal Hair AS are all including 25% VAT.

Question 3

CONTACT INFO

Accepted Answer

📞 		+47 91 90 81 60
📨		post@royalhair.no

📍 		Teatergata 14, 2000 Lillestrøm Norway

Bøyd Tang

FAQ

RETURN OF PRODUCTS

TERM OF SERVICE

CONTACT INFO

YOUR HAIR IS YOUR CROWN